Patient Experience Is the Sole Criterion for Testing the Quality of a Hospital!

cancer hospital, cancer treatment, JCI cancer hospital

Project Launched Site of St. Stamford Modern Cancer Hospital Guangzhou

July 3, 2016, the first China-Singapore JV (joint venture) Joint Commission International (JCI) accredited hospital in China– St. Stamford Modern Cancer Hospital Guangzhou (formerly known as Modern Cancer Hospital Guangzhou) was officially activated, which is also the first medical project that launched in Mainland China by St. Stamford International Medical Group (founded by Singapore-based Perennial Real Estate Holdings Limited).“We make our first China investment very prudent, so St. Stamford Modern Cancer Hospital Guangzhou was chosen after years’ of investigation. With more than 10 years’ operating experience, St. Stamford Modern Cancer Hospital Guangzhou enjoying an excellent reputation among the medical industry and public, especially in the Southeast Asia area. The hospital even achieved JCI accreditation with high scores in 2014, which further enhances its professional standing domestic and overseas.” said Dr. Wong Weng Hong, Director of St. Stamford International Medical Group, Singapore and Representative of Perennial Real Estate Holdings Limited.

JCI accreditation is an “inhibition” we gave to ourselves

Director Wang Huaizhong of St. Stamford Modern Cancer Hospital Guangzhou said "The long-term development of medical institutions relies on the ‘real things’. In 2014, St. Stamford Modern Cancer Hospital Guangzhou became the first JCI (Fifth Edition) accredited hospital in Guangzhou, which is the highest approval to the medical services & quality of the hospital. Besides, this is also an ‘inhibition’ we gave to ourselves. (We have to promote our services and techniques continuously under the immediate supervision of JCI.) "

It is reported that the United States Joint Commission on Accreditation of Healthcare Organizations, namely Joint Commission International (JCI) accreditation is described as the world's most stringent certification standard. It represents the highest medical services & medical care standards as the World Health Organization (WHO) accredited mode. Some current JCI accredited international best quality hospitals are The Mayo Clinic, MD Anderson Cancer Center, Huashan Affiliated Hospital of Fudan University, (Sino-American) Beijing United Family Healthcare, Guangzhou Women and Children’s Medical Center, Shanghai Children’s Medical Center etc.

cancer hospital, cancer treatment, JCI cancer hospital

St. Stamford Modern Cancer Hospital Guangzhou achieved JCI accreditation with high scores (one-time pass) in Oct. 2014

The reason why JCI accreditation is recognized as the world's most stringent medical certification is that it requires a fine, wide, and high standard. JCI (the fifth edition) standard contains 316 indicators and 1262 measuring points. Such a huge amount of inspection usually carried out by "tracing method", namely the implementation of the assessment relies on a variety of tracking strategies & modes. Conducting medical procedures comprehensively on all aspects and the inspection process is almost completely free from the influence of hospitals and patients, for example, during an inspection, the “tracking method” can have the process run without the staff and patients’ knowledge. The hospital’s service quality to patient’s entire track from admission to discharge involving dozens of service sectors can be evaluated without bothering them in the assessment. Under this stringent standard of review, "vanity project", "the last helpful push", "empty talks" and other practices simply does not work.

To import JCI accreditation, St. Stamford Modern Cancer Hospital Guangzhou is committed to reducing medical risks, protecting environmental safety, continuously improving the quality of medical care. To protect patient privacy, outpatient area put "closed consultation system” into practice; health care workers are not allowed to enter the ward without knocking; posters like "Please do not discuss the patient's condition," are seen in public places. In addition to the possible risks of surgery, surgical informed consent also includes the benefits of surgery, other available options, and the possible consequences of refusal to surgery, expected therapeutic effect, the possible costs and so on, to make sure patient’s extensive rights to know all the related information on surgical operation. It is this rigorous pursuit of medical care quality makes St. Stamford Modern Cancer Hospital Guangzhou the first Mainland Chinese hospital gain favor of access to international capital.

More than 60 value-added services & family-style wards add extra points to patient rehabilitation

May 23, 2016, Elly from Indonesia received a diagnosis "test results show no recurrence & metastasis, patient’s considered of clinically cure, be able to discharged" from St. Stamford Modern Cancer Hospital Guangzhou. In May 2008, when admitted in St. Stamford Modern Cancer Hospital Guangzhou, Elly had been diagnosed with late stage lymphoma, in a condition relied on tracheal intubation for breathing and tube feeding. Being discharged well, she not only regains health and joy, but also establishes deep feelings with the hospital and medical staff. The moment when conducting arterial minimally invasive surgery, doctor chatted with her to ease her tension is still clear in mind. She spent a most nervous operation 40 minutes in easy chatting with the doctor and translator. She regarded her attending doctor Lin Jing as "a very close sister" and the nurses & translators as lifetime friends.

cancer hospital, cancer treatment, JCI cancer hospital

Elly with Dr. Lin Jing early in 2008 & in May 2016

Dr. Lin Taijie, head of the Medical Department of St. Stamford Modern Cancer Hospital Guangzhou said that patients are not only patients who seek treatments, but also customers, thus hospital should addressing on creating a family atmosphere in 24-hour service and adhere to the principle of all for the sake of the patient. St. Stamford Modern Cancer Hospital Guangzhou makes comfort, safety and spaciousness as the core, in which the ward are well-equipped at home style. In addition to the standard hospital bed, you imperceptibly realize it is a ward.

“Take patients as central work task” is always held as the philosophy of St. Stamford Modern Cancer Hospital Guangzhou. The hospital makes a feature of minimally invasive treatment from start, and all is dedicated to alleviating the pain to patients during treatment. St. Stamford Modern Cancer Hospital Guangzhou enjoys 18 minimally invasive techniques like interventional therapy, microwave ablation, cryotherapy, nanoknife and so on, the advantages of which features like non-surgical, less trauma, fast recovery, maximally reduces patient’s sufferings make it much in demanded.

In addition, St. Stamford Modern Cancer Hospital Guangzhou has more than 60 characteristics value-added services, such as 10-language translation services, airport pick-up services, admitted gifts, health knowledge education, birthday cakes, holiday parties, translator accompanied shopping trips...These services not only facilitate patients’ communication with doctors, but also make the patients’ life convenient and relaxed. It is also these friendly details win patients’ recognition and praise bit by bit.

Think globally, jointly promote the development of medical disciplines locally and overseas

St. Stamford International Medical Group’s first medical investment launched in St. Stamford Modern Cancer Hospital Guangzhou precisely reflects the hospital’s years of hard work in the international market finally paid off. As early as in 2006, St. Stamford Modern Cancer Hospital Guangzhou’s overseas strategy had been started, which is seen in the hospital’s the partnership with the largest hospital in Indonesia - Indonesian Naval Hospital and Indonesia Chinese Hospital.

In May 2016, St. Stamford Modern Cancer Hospital Guangzhou was invited to attend the "International Hospital Quality Management Summit and the Third Huashan Hospital JCI accreditation Experience Sharing Meeting", in which JCI accredited hospital delegates across the country exchanged medical management experience. JCI Global CEO Paula Wilson, Shanghai Health and Family Planning Commission leaders, domestic well-known hospitals representatives from the Second Affiliated Hospital of Zhejiang University School of Medicine, the First Affiliated Hospital of Xinjiang Medical University, Shanghai Pudong hospital etc. attended the summit.

cancer hospital, cancer treatment, JCI cancer hospital

The Mayo Clinic (US) visited St. Stamford Modern Cancer Hospital Guangzhou for exchange in April 2016

Meanwhile, with the support of multi-overseas governments, St. Stamford Modern Cancer Hospital Guangzhou has held more than 10 times of cancer academic forums like Southeast Asia Oncologic Academic Forum, ASEAN Minimally Invasive Treatment Academic Forum and other international academic conferences. These works made outstanding contributions to the medical technology exchange between China and Southeast Asia countries. St. Stamford Modern Cancer Hospital Guangzhou’s medical qualification is recognized by medical universities, too. In 2012, the Health Law Practice Base of Southern Medical University was launched in St. Stamford Modern Cancer Hospital Guangzhou. In March 2016, Teaching Base of Guangdong Pharmaceutical University was listed in St. Stamford Modern Cancer Hospital Guangzhou straight after.

Besides, welcomed by multi-national Ministry of Health, St. Stamford Modern Cancer Hospital Guangzhou has expanded more than 300 times of medical exchange with institutes from Southeast Asia, Europe and other regions. A number of domestic medical institutions like TianHe Maternal and Child Health Hospital, Shenzhen Far-East International Medical Center have repeatedly come to visit and exchange minds with St. Stamford Modern Cancer Hospital Guangzhou, too.

President Wang Huaizhong from St. Stamford Modern Cancer Hospital Guangzhou said the access of international capital opens a new world to the hospital in the future. The hospital will further enhance the strength of the construction, introduction of high-quality personnel, and the improvement of medical staff. More oversea studies and trainings will be carried out. Moreover, St. Stamford Modern Cancer Hospital Guangzhou is expected to cooperate with Precision Medical Laboratory of Zhongshan Hospital, and establish remote consultations with the US Mayo Clinic.

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